Recruit AI Jobs 2026 — Shopify Support & Ticketing Specialist

Overview

Recruit AI has announced a job opening for the position of Shopify Support & Ticketing Specialist. The advertisement was published on Rozee.pk on 9 October 2026 for job seekers based in Multiple Cities across Pakistan.

The role involves managing customer ticketing systems, order management, and conflict resolution to provide timely and accurate solutions to customer inquiries. The Shopify Support & Ticketing Specialist works closely with warehouse and logistics teams to ensure smooth product dispatch, while also managing detailed investigations related to delivery issues, warranty claims, and return merchandise authorizations.

Positions and vacancies

• Shopify Support & Ticketing Specialist: Number of posts is not stated in the advertisement, Scale: Not applicable, Location: Multiple Cities, Pakistan.

Eligibility and qualification

The ideal candidate is required to have expertise in customer ticketing system management, order management, and conflict resolution. Specific educational qualifications and years of experience are not stated in the advertisement.

Key responsibilities outlined in the advertisement include:

• Managing customer inquiries via email and live chat to provide clear and timely responses.
• Utilizing Shopify platform tools for order management, timeline logging, draft order creation, and customer profile updates.
• Coordinating with warehouse teams for courier allocation, product holds, and order dispatches.
• Handling support tickets by monitoring, updating, prioritizing, and resolving customer requests within required timelines.
• Processing product returns, exchanges, and approving Return Merchandise Authorization (RMA) requests according to company policies.
• Investigating delivery issues such as incomplete addresses, fraud flags, and delays.
• Enforcing order cancellation protocols consistently.
• Conducting claims investigations for lost or delayed parcels and handling Return To Sender fees.
• Evaluating product faults under the company six-month warranty policy for repair or discount options.
• Negotiating partial refunds ranging from 15% to 30% for quality-related concerns.
• Maintaining detailed documentation of customer interactions, order modifications, and support resolutions.

Age limit and other conditions

The position offers a salary of PKR 130,000 per month. Age limits, gender requirements, domicile conditions, and job status (permanent or contract) are not stated in the advertisement.

How to apply

1. Go to the official job listing on Rozee.pk using the URL https://www.rozee.pk/recruit-ai-shopify-support-ticketing-specialist-jobs-1902266.
2. Click on the "Apply Now" button on the webpage to complete and submit your application online.

Important dates

• Posted Date: 9 October 2026
• Last Date to Apply: 10 November 2026

Frequently asked questions

What is the salary for the Shopify Support & Ticketing Specialist position?

The advertised salary is PKR 130,000 per month.

What qualification is required for this job?

The advertisement does not state specific educational qualifications.

Where are the job positions located?

The listing specifies Multiple Cities in Pakistan as the job location.

What is the application deadline for this position?

The application deadline is 10 November 2026.

Tips for applicants

• Carefully review the required skill set and job duties before applying to ensure a good fit.
• Submit your application well before the stated deadline to avoid any last-minute portal technical issues.
• Keep copies of your updated resume and application confirmation for future reference.
• Beware of fraudulent recruiters and never pay money to anyone for job selection or interviews.